Privacy & Cookies Policy

Welcome to minteashop. We believe that buying premium loose-leaf tea should be a relaxing and transparent experience from start to finish. Just as we are deeply committed to the purity and quality of our teas sourced from Fujian, China, we are equally committed to protecting your personal information.This Privacy & Cookies Policy explains in plain English what information we collect, why we collect it, how we keep it safe, and the rights you have regarding your personal data under global privacy laws, including the European GDPR and the California Consumer Privacy Act (CCPA).

To provide you with a seamless shopping experience and deliver your tea internationally, we collect two main types of information:

Information You Provide to Us:

  • Order Details: When you make a purchase, you provide your name, shipping address, billing address, email address, and phone number.
  • Account Information: If you choose to create an account, we store your login credentials and order history.
  • Communications: If you reach out to our customer support or sign up for our newsletter, we collect your email address and the contents of your messages.

Information We Automatically Collect:

  • Device & Browsing Data: When you visit our WordPress/WooCommerce site, we automatically collect basic technical data, such as your IP address, browser type, time zone, and how you navigate through our site (e.g., which tea pages you view). We collect this using cookies and similar tracking technologies.

We only use your personal data for clear, legitimate business purposes:

  • Fulfilling Your Orders: To process your purchase, arrange international shipping from China, and provide tracking updates.
  • Processing Payments: To securely process your transaction.
  • Customer Support: To assist you with any questions about brewing, sourcing, or the status of your order.
  • Site Improvement: To analyze how visitors use our site so we can improve our design and product offerings.
  • Marketing (With Your Consent): Only if you explicitly opt-in, we use platforms like Mailchimp or Klaviyo to send you updates on new tea harvests, promotions, and brewing guides. You can unsubscribe at any time.

We want to be completely clear: minteashop DOES NOT and will not sell your personal data to anyone. We only share strictly necessary information with trusted third-party partners who help us run our business and get your tea to your door:

  • Logistics & Shipping Partners: Because we ship globally, we must share your name, shipping address, and phone number with our fulfillment partners and couriers (such as YunExpress, USPS, and local European postal services) to ensure successful delivery.
  • Payment Processors: We use secure payment gateways like PayPal and Stripe. We do not collect or store your credit card details on our own servers. Your payment information is processed directly by these highly secure, compliant platforms.
  • Analytics & Advertising: We use Google Analytics to understand website traffic and the Meta (Facebook) Pixel to help deliver relevant ads. These tools process anonymized browsing data.

Cookies are small text files placed on your device when you visit a website. They help the site function properly and provide a better user experience.

  • Essential Cookies (Strictly Necessary): Because our store is built on WooCommerce, we use essential session cookies to remember what items you have placed in your shopping cart and to allow you to check out securely. The site cannot function properly without these.
  • Analytics & Performance Cookies: We use tools like Google Analytics to see which of our tea collections are the most popular and to ensure our website loads quickly.
  • Marketing Cookies: We may use the Meta Pixel to measure the effectiveness of our advertising campaigns.

Managing Your Cookies: You have full control over non-essential cookies. You can manage or disable them at any time through your web browser settings or by adjusting your preferences in the cookie consent banner that appears when you first visit our site.

Whether you are located in the European Union, California, or anywhere else in the world, we respect your right to control your personal data. By law, you have the right to:

  • Right to Access / Know: Request a copy of the personal data we hold about you.
  • Right to Correction: Ask us to update or correct any inaccurate information (such as an old shipping address).
  • Right to Deletion (Right to be Forgotten): Request that we permanently erase your personal data from our systems (with the exception of data we are legally required to keep for tax or accounting purposes).
  • Right to Opt-Out: Withdraw your consent for marketing emails or non-essential cookies at any time.

If you have any questions, concerns, or wish to exercise any of your data privacy rights, please do not hesitate to reach out to our dedicated legal and privacy team.

  • Email: contact_us@minteashop.com

Note: We aim to respond to all data privacy requests within 30 days.